SquareTrade Protection Plans

Frequently Asked Questions

Apple and Google have free apps like “Find My iPhone” that help you find your phone when you lose it. So why pay twice as much for coverage you don’t need?’ }, { heading: ‘How do I cancel my insurance plan through my phone carrier?’, details: ‘Easy! Just click this link and follow the instructions.’ } ], monthlyPlans: [ { heading: ‘How can I purchase a Protection Plan?’, details: ‘You can purchase SquareTrade Protection Plans at SquareTrade.com or call us at 1-888-504-2659.’ }, { heading: ‘Why do I need a protection plan for my phone?’, details: ‘

1 in every 3 phones will break this year.

SquareTrade is part of the Allstate family

Allstate has been protecting people for over 85 years. Together, Allstate and SquareTrade have over 80 million active policies.

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Award-winning service

SquareTrade award-winning service has earned tens of thousands of 5-star reviews, an A+ rating by the Better Business Bureau, and 4.5/5 stars on Google.

‘ }, { heading: ‘Is my smartphone eligible for protection?’, details: ‘

Any smartphone is eligible for protection as long as it is working and in good conditions:

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• All makes and models
• Old or new
• All phone carriers
• Purchased or leased

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You will be required to activate your plan after purchase and present a copy of the original purchase/lease receipt when filing a claim.

‘ }, { heading: ‘How much will it cost to protect my smartphone?’, details: ‘

$8.99 per month per device.

Same price for all device types, regardless of make, model, age, and whether the device is leased or purchased.

‘ }, { heading: ‘How do deductibles work?’, details: ‘

$149 deductible for all claims and all devices.

Same deductible for all device types, regardless of model/make, age, and whether they were leased or purchased.

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Same deductible for all claim types (cracked screen, water damage, mechanical failure, etc).

A deductible is the amount you pay out-of-pocket per claim before SquareTrade begins to cover the claim costs.

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Verizon, AT&T, and Sprint deductibles can go as high as $200.

‘ }, { heading: ‘Can I cancel my Protection Plan after purchase?’, details: ‘

Yes. You may cancel your Protection Plan for any reason at any time.

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If you cancel during the first 30 days, you will receive a full refund.

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If you cancel after the first 30 days, your subscription will run until the end of the current monthly billing cycle, and it will not be renewed after that.

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To cancel your Protection Plan, simply log into your account or call us 24/7 at 1-866-318-2173.

‘ }, { heading: ‘What if I upgrade my smartphone after purchasing my protection plan?’, details: ‘

Your plan will be transferable to cover your new phone (your old phone will no longer be protected).

‘ }, { heading: ‘How does renewal work?’, details: ‘

Your plan will automatically renew on a monthly basis until you cancel your plan. You may cancel your Protection Plan for any reason at any time.

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If you upgrade your smartphone, your plan is transferable to cover your new device.

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Your plan will continue to cover your phone if you decide to change carriers.

‘ }, { heading: ‘What will I need to provide to purchase a Protection Plan?’, details: ‘

To purchase a protection plan you will only be required to provide your payment details.

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After purchase, you will be required to activate your plan.

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You will be required to provide a copy of your purchase/lease receipt in order to file a claim.

‘ }, { heading: ‘What does SquareTrade cover?’, details: ‘

SquareTrade smartphone Protection Plans cover:

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• Drops, cracked screens, spills and liquid damage

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• Mechanical & electrical failures

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• One Battery repair

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• Damaged or defective buttons

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• Damaged or defective connectivity ports

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• Dust, internal overheating, internal humidity/condensation

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• Defects in materials or workmanship

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• Operational failure resulting from a power surge (while properly connected to a surge protector)

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For more details, please see our sample terms & conditions

‘ }, { heading: ‘What’s not covered?’, details: ‘

SquareTrade plans do NOT cover:

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• Loss & theft

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• Pre-existing conditions

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• Commercial/industrial use

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• Intentional damage

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• Irretrievable devices

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For more details, please see our sample terms & conditions

‘ }, { heading: ‘Why SquareTrade does not cover loss or theft?’, details: ‘

Our research shows that you are 4 times more likely to damage your phone than to have it stolen or lost.

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Other providers charge premium prices to cover loss and theft, but in practice only a tiny fraction of users will have their devices stolen or lost.

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At SquareTrade, we prefer to offer lower prices and pass these savings to our customers while protecting them for things they actually need.

‘ }, { heading: ‘How do I file a claim?’, details: ‘

File a claim at any time, 24/7, by visiting SquareTrade.com/claim or calling 877-WARRANTY.

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Have your receipt and your covered item with you.

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Many claims are approved instantly. In other cases, a specialist will guide you through next steps.

‘ }, { heading: ‘How will SquareTrade resolve my claim?’, details: ‘

Resolution options will depend on your device and the problem reported by you when filing a claim.

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As a general guideline:

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• After you file a claim, we will attempt to repair your phone—you may take your device to the repair shop of your choice (including Genius Bars ®) or send your device to one of our repair centers for remote repair.

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• If your phone is not repairable, we will attempt to replace it with a comparable device.

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‘ }, { heading: ‘How many claims can I file?’, details: ‘You may file up to four claims per Protection Plan, except in the event that we cannot repair or replace your device and instead issue you a cash reimbursement—in this case, the terms of your Protection Plan will be considered completed and you will not be eligible to file additional claims.’ }, { heading: ‘Where can I find the Terms & Conditions?’, details: ‘

You can see sample terms & conditions here

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We will send you an email with your Protection Plan’s Terms & Conditions after purchasing your Protection Plan.

” }, { heading: ‘How do I activate my plan?’, details: ‘

Step 1: We will ask for your mobile number right after purchase.

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Step 2: You will receive a text message on your smartphone.

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Step 3: We will ask you to click on the link shown in the text message, and follow the instructions to activate.

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If you purchase multiple smartphone protection plans, you will be required to activate each smartphone protected.

‘ } ], allPlans : [ { heading: ‘I just bought a plan, what do I need to know now?’, details: ‘You can find lots of helpful information on our New Planholders page, including an overview of your plan, coverage details, and how to file a claim.’ }, { heading: ‘How do I get more help from SquareTrade?’, details: ‘If you have additional questions, we’re always happy to help. Just visit our Help page.’ }, { heading: ‘How does the manufacturer warranty work with SquareTrade?’, details: ‘

Most products purchased new come with a manufacturer’s warranty that covers defects due to parts or workmanship, generally up to one year from the date of purchase. If there is an issue during this time that is covered by the warranty, you will be referred to the manufacturer for service.

If there is an issue that is not covered by the manufacturer during the warranty period but is included in your SquareTrade plan, SquareTrade will cover it. After expiration of the manufacturer’s warranty, SquareTrade covers all issues included in your plan for the remainder of the plan term.

‘ } ] } var faqs = faqConfig.allPlans; if(faqConfig.module.indexOf(‘smartphone-warranty-yearly’) > -1 || faqConfig.module.indexOf(‘allstate-yearly’) > -1){ faqs = faqConfig.smartphoneWarranty; } else if(faqConfig.module.indexOf(‘smartphone’) > -1 || faqConfig.module.indexOf(‘allstate’) > -1) { //faqs = faqConfig.smartphoneWarranty; faqs = faqConfig.monthlyPlans; } else { if(faqConfig.module.indexOf(‘all-plans’) == -1) { jQuery(‘#savingClaimHelp’).show(); } } faqs.forEach(function (item, index) { faqConfig.html += ”; }); jQuery(‘#accordion’).html(faqConfig.html);

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